I’ve got processes which focus on acquiring, enabling, scaling and expanding the right customers for you. I specialise in B2B SaaS software and focus on a data-driven approach. I build customer journeys and lifecycles, delivering organisational change with serious results.

Strategy -> Organisation -> Process -> People.

What I’m good for:

• Interim and fractional leadership for Sales, Customer Success and Account Management teams

• Commercial strategies, marketing alignment and persona development. Ideal Customer Profile identification and validation

• Sales execution, including pipeline management, deal flow and close planning, pricing structures and negotiation

• Organisational design, focusing on outcomes, not activities

• Individual and team skills assessments. Recruitment processes focussing on people and culture

• Strategic advice and guidance for existing teams and leaders on customer success practices and principles, including onboarding, success planning and EBR/QBR execution

• Commercial success via the Channel - Partner identification, nurture and success

• Customer success for growth: turn your customer success team into a revenue engine

• Customer health assessments and interim customer account management

• Karaoke, bad jokes and sarcasm (on the house)

I’m a flexible specialist, available both short- and long-term, working within your requirements and existing business structures. I can support on an interim or project basis, provide guidance and coaching to existing teams and leaders and advise the board in a non-exec function.