Lost in the Value Landscape?
If you don’t define all the ways your product delivers value for your customers, you’ll lose them. Define your value landscape to improve your customer retention.
Hot CS Trends: Shifting from Reactive to Proactive
Are you being asked to shift your team from reactive to proactive? Here’s a few ways I’ve done it
5 Numbers to know for Customer Success Leaders
Customer Success leaders need to be fluent in CFO. Start here, here are 5 financial business metrics that you need to understand to make your work and strategies more credible.
Are you ready for a test?
We all use the term Champion, but do we really know who our champions are? We lose track of champions post sales, or they change, or they’re lost, leaving us without a real ally inside the customer org. Here’s how to keep your team focused on testing their champions throughout the customer lifecycle.
Is your health score making you sick?
Measuring Customer Health can be tricky, frustrating and pointless. There’s a simpler and better way to identify your leading metrics of churn, growth and retention.