Customers not growing? Try looking under these 3 rocks
Working out why your customers aren’t growing isn’t as hard as it seems. Have a look under these rocks and see if you can create the space for listening in your customer journey.
When’s the right time to hire your first CSM?
Ramping up your revenue game? Let's talk Customer Success vibes. Spoiler: Hire a CSM pronto, nail those metrics, and watch the magic happen in 6 months. Get comfy; we're about to level up!
Is Speed to Value slowing your scale?
How to operationalise your onboarding process for maximum impact and speed to value
Is Customer Success over?
The big question - what is customer success, and is it valuable? How the customer success industry needs to operationalise to define it’s future in subscription economies