My dog, the start-up
This is an excuse to post pictures of my dog. But honestly, she is like a start-up in these 9 ways
The mutiny against corporate cultures 🏴☠️
Why Piratical rebellion is the only way to build business cultures from the bottom up and how this fosters innovation.
Riding out the growing pains. 6 or 7 things to consider as you scale
A few things to think about as you jump into your scaling journey
Can we stop giving feedback now? 5 better ways to actually improve team performance.
You might be giving feedback with all the right intentions, but calling it feedback is not giving your team the best chance to grow. Change your language, change your life.
NRR is a rubbish metric
Your Net Retained Revenue confuses far too many data points to be useful in understanding where and when your customers are growing. Get into the details and unlock your scale potential.
⭐ 5 Rock Solid Ways to Build Trust with a New Team
5 super effective ways to demonstrate integrity early and build trust with new teams
Renewals, 101
In the first of the CS 101 Series, let’s talk about setting up renewal conversations
The Inigo Montoya Email Method
Want to know how to get important people to reply to your emails?
Your churn data is screaming, are you listening?
Your churn data tells you everything you need to know about why you’re losing customers. Fix your scaling problems here.